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I think you missed the point as not everyone has excess money to sit in the accounts of the utilities. No worries for me as I'm happy to call and get it changed which they frequently do with no hassle. However, you say it is an erroneous letter but surely this is a letter issued by computer...

Had a letter from the SE water today stating they were increasing my DD payments by 15%! The letter enclosed a budget plan statement which showed an opening balance on the 28 Feb 2013 and a current balance on the 26th Feb2013 (yes, in that order!), both showing the same amount. It then shows a...