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I had no luck ringing up Avios this week as I kept getting cut off. I've just combined the accounts now - thank you!

I am so confused by Avios and how the points thing works. I have an Avios account with 4,120 Avios in it, from ages back, plus an Executive Account with 4,408 Avios in it which were recently transferred in from another person. Why can't they just add the two together and give me 8,528 Avios...