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They have now cancelled my subscription in error :) I'm working on it. :lolol:

Sorry that was me. They didn't actually say that, I've added context. Clubs choose which friendlies to offer. They can freely add none. However the friendlies were used by the club to promote the service and there were numerous technical failures. They've acknowledged that and offered me a...

Finally.... Received a nice email from the providers today. In summary 1) Apologising for the confusion over Brighton being the Premier League and offering incorrect information and subscriptions. 2) Acknowledging that (although the friendlies aren't contractually guaranteed) they were used...

Madness isn't it. I sent a detailed email last week which has currently been ignored. Club got enough to deal with over next few days but then I will escalate. Meanwhile...

Anyone respond to email, anyone get a reply ? Sent from my BTV-DL09 using Tapatalk

At the game today, but listened to the after match and it was ok ish. Cut out a few times and it wasn't​' my signal. BBC made a comment regarding how good it was to back via the player. I received the email and found it a bit weak to be honest. No mention of the appalling customer service and...

Although it is a different concern, would be interesting if we were still in the championship. Sunderland opted out of the service. http://www.sunderlandecho.com/sport/football/sunderland-afc/sunderland-opt-against-using-ifollow-streaming-service-for-the-upcoming-season-1-8673526 Sent from my...

Trying to be positive, I think things have improved to a degree and the providers have finally woken up. Had a speculative but frank conversation on their chat function this evening. I do have a bit of an insight working in a related industry, so spoke in a way sympathetic to what it is like...

Can confirm not working on Android app, but working via website (Windows 7 / Chrome) Sent from my BTV-DL09 using Tapatalk

Working :amex: Will do and thanks again for all your work on this.

Slightly confused. No mention of refunds / extension to service. And the generic match day ifollow email if you want to discuss the issue further :) Have their staff been briefed ?

This is part of the problem. The incorrect information they send out. That list of clubs either: 1) Are part of the football league and run their own website i.e. are NOT on the ifollow platform. ( by the way there are more e.g. Sunderland ) 2) Are using the ifollow platform but are NOT in...

If you dig around there is some really odd information on other EFL sites. I've read that as an OVERSEAS subscriber the audio WILL work if you come to the UK. Can't find a mention of the other way round. Fans complaining that the live streaming is video only with no commentary. That again is...

I suspect this is NOT the email that everyone is getting - which is probably coming out after Saturday. The Watford game is a bit of a watershed moment for the functionality of the service. That's the other half of the problem - their staff don't appear to aware of the collective issue. The...

Interesting from the real Dons. https://www.afcwimbledon.co.uk/news/2017/august/your-feedback-on-ifollow/ Sent from my BTV-DL09 using Tapatalk

Now we are friends again, I imagine this is going to be a little complicated to unravel. A few people with quite different problems. I rely on commentary on the site and I'm only in London. I'm also a bit of a radio addict. I listen to the commentary at the game and hunted down the best mini...

Insider. I think what seriously needs to be considered is a monthly option as other clubs on the platform have. My thinking at the moment is monthly option plus 2 months extension or full refund. Anyone else agree ? We should be given the monthly option so we can cancel at anytime. Sent from...

Surely just contact Bozza who will tell them they need a foreign subscription ? Sent from my BTV-DL09 using Tapatalk

Credit to the club is Insider. Sent from my BTV-DL09 using Tapatalk

Wow. Suspected as such but really ? Terms and conditions have changed on the fly whilst we wait for an apology, offer to extend contract, cancel with refund ? I may be wrong, but is it just me or have they changed the text on the sign up page ? .. and I have now noticed that the terms and...