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I think 1) is pretty much dealt with now and the club have a well communicated process in place and Tony's points system mostly works well. ( @Bozza 's point yesterday about adopting Liverpool's transparency re: ticket allocation would be a great addition. However still some edge cases where...

I went to about 15 away games last season including cups. My iD wasn't checked apart from Palace and Leeds where the police dog sniffer detected something and i was pulled out of the queue. (there wasn't anything). Not sure the extra checks etc are too much of a ballache - but then i get to...