I guess so, but i'm not really prepared to tell somebody completely unqualified what is wrong with me so that they can decide whether I should have an appointment or not.
It's disgraceful. The problem I had was being told that you couldn't under any circumstances book an appointment in advance, then calling up at 8am to be told that there were no appointments available! The receptionists also insist that you tell them what is wrong with you ... like it's their...