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probably the holding page for when its overloaded. might be a bit busy.

i wondered about that, then found they've been going to spam.

:shrug: getting subjective, seems like a legitmate purpose to followup with a customer. the guidance i've read certainly says the intended purpose of the legislation is not to break normal customer relations, though seems from this thread that guidance is either misplaced or not being widely...

i dont see it that way. its part of legitimate business to call up clients. Art 5 starts "Personal data shall be .. collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes"; and Art 6 says processing is lawful if...

think thats good example of the confusion. the headline requirement for explicit consent for marketing is being misunderstood as meaning explicit consent for any form of communication or data storage. if data is necessary for business, that you can collect and keep it just not share it, which...

bonkers. that'll last a few weeks until an important email is binned by recipient as spam because they couldnt read it.

what you described isnt belts and braces, it cocked eyed and counter productive. the premise is you need consent - thats all. by raising a letter to do so it doesnt change anything just make for a more convoluted process. i wonder if theres some IT contractors on large fees guiding this...