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well that tells a tale: "the cloud" is just a marketing pitch for repackaging services based on technology thats been around a decade.

well the share price had increased 40% from its low of the last year, so i dont think the industry is really expecting any imminent downfall.

to be fair, that is exactly what its for, to rule out user equipment (phones, routers, filters etc) that might be causing the problem. its as much as that, £60 or £80, its default responce not matter what the problem, because it does save them millions from fanthom problems. people will add...