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Valid information at the time yes but to be saying to the op at the time that it was set in stone, not going to change was clearly incorrect

I look forward to the forthcoming apology from the op after their determination that the ticket office were correct Based on this though maybe the ticket office shouldn't have been confirming the Saturday as 100% certain

Nobody suggested you're talking crap. Just that with sky not having selected their opening game yet it's not confirmed to the point that the ticket office would be able to say that