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Good news! I rather thought that would be the outcome - they clearly wouldn’t have wanted the FOS looking too closely at their unfairly worded contracts. Well done for persisting and thanks for ‘reporting back’ to us. 🙂

Good luck - drop back in the thread if and when you get anywhere!

I agree with everything you say above but on this point, event organisers/venues have their own insurance against events being cancelled or venues closing and the refunds for tickets would come from them. Basic principle in insurance is to try and avoid ‘double insurance’ so not surprising these...

Reading the policy, here are a few thoughts, (based on my rather limited LLB qualification in Law and even less years practice working for solicitors!), I’m afraid it looks to me anyway, that your decision not to travel because the roads weren’t gritted might be argued by the ticket insurers as...