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Can this be raised with and / or this thread put in "ask the club" and the club take on board that in the service / entertainment industry then the aim is to make life easy for the customer, not difficult.

Football (not just the Albion) has gone down the path of officious rules to just get into the ground. A season or so ago I tried to see the Albion at Charlton. They had a crowd of about 20,000 in a ground that held 30,000. Could I get in? No chance, you needed to be some kind of member with all...