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Indeed it is and in this case it's Mrs W giving me the wrong password ..... women eh ? All reset now ! Although I still hate Apple ..... why on earth should you need an ID and internet access to reset a device ? Give me the good old paperclip method anyday !

Not when the SIM card isn't in.

And guess what .... it needs an internet connection to check the password !

Really, they make everything difficult. So, Mrs W has an EE deal that means she gets a new phone but has to send her old one back. She now has the new phone, has restored all her stuff to her new phone. All good so far ..... BUT she needs to erase her old phone before sending it back. It...