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Why could they ? The booking will probably need to go through the software at some point. Regardless, why does it matter that there might be a bigger mark up on away tickets than home ones ?

I'd be astonished if a supplier can demand that a ticket booking fee HAS to be shown separately !!!! No, if a ticket costs say £30 and it costs the club £1 to process the booking then they should display the ticket price as £31.

The point is that the ticketing software "cost" is an operational cost. The bizarre thing here is that the club are only adding THAT operational cost ( the cynic in me says it's because "they can get away with it" ). Why not add in proportion of the cost of electricity to run the system, the...

I'd bet a fair amount that it would have taken him quite sometime to get the club to correct the mistake if he'd complained directly ( assuming he'd even ever managed it ). So in this case one quick complaint to the regulator, one quick call or letter from them to the club and everything is...

The club can't have it both ways - either they're a professional ruthless commercial business or a cottage industry. If the former then bugger them, report them to the appropriate authorities if they get something wrong, if the later then they deserve some leeway.