This is actually spot on. I had to put water on the wastage list just for my staff to get a drink as they are not allowed one. I am jelous of your friend to get even a minimal break.
I must admit, for the last game, i was a team leader. I was given no training in this role and no information. The cook i was given didn't even know how the oven worked (luckily i was a cashier beforehand and at least knew how to work it). To be honest, i'm glad they are gone, i was really close...