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Missed the bit about 2000 staff. As for the percentage of staff I would say it is fairly low, especially for the customer facing staff. £20k a week is just shy of £400 a week. There are not that many people in retail earning that sort of money. Add to that the fact they tend to employ shop staff...

Though I do wonder just how many of their staff are on the £20,000 a year needed to qualify.