Exactly what I was about to say, why should you have to waste time going to the ticket office or money ringing up and being on hold for 15+ minutes when you've already paid for a ticket long in advance with a £2 admin charge on top?... Suddenly a £36 ticket becomes £40+.
Still nothing for me having ordered within an hour of them going on sale, my problem is I'm off to Leeds first thing tomorrow morning so I'm ****ed if it doesn't arrive today, very poor show from the ticket office.