For one, that on the day it opened it would have a lift to the roof terrace, so that disabled customers could get there. It was also part of the planning conditions. They didn't install one.
It was also supposed to be for the community, but they introduced an expensive membership scheme...
They got planning permission with help from the locals on the back of promises made to the community - promises that they then reneged on. The owner is a self-serving ****.