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If you are blaming the individual employees, then I'd respectfully suggest that it's you that's the utter bell-end. You're probably one of of those twats that yells at some poor just-above-minimum-wage sap in a hi-viz jacket for all the wrong reasons. Maybe look a bit deeper into the reasons for...

Simple tap-in. I'm sure one of our insider WHISTLE-BLOWERS will be able to post the memo on here. And also on #southernfail for the benefit of a wider audience.

No. No you can't. As a business entity they are the absolute enemies of what in a normal franchise would be their customer base. DfT's to blame. Southern get paid up-front whether they run any kind of train service, or whether they run no service at all. Tax-payer picks up the bill. Somebody in...

Top T&C work that man! :thumbsup:

What do Albion T&C's on your ticket say? That would trump any arbitrary malicious memo from evil #southernfail, I'd suggest.