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I think they would say they are trying to protect exchange customers from being stiffed by people actually at the event, rather than those relying on radio, internet, TV or Ceefax. But it stinks, and is only getting harder for them to police. I've seen it happen at the snooker... where a missed...

They probably made the foolish mistake of not wearing an anorak, and having a flask of tea and foil-wrapped sandwiches with them.