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Someone on the Wrens group said to try again, and the application started where the glitch had been, so I was able to finish it.

It was so random. The difficult stuff, ID, codes, passwords, and scans were easy but it fell down on the most easy part, which was residence.

It’s still at the beta testing stage, so they’re only processing small batches at a time. i was invited to apply on Thursday, did the QR codes, scanned my passport, scanned my face, and all ok. Then it asked for my address, postcode etc, and date I moved in (20 years ago) and said that couldn’t...