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This is exactly what I have been trying to say.

Experience from last season. My impression is that last season the club had it right for special needs and reading the correspondence on this thread it seems to be changing. It may not be, but I will ring the club to clarify.

I would hope so, but it doesn't sound certain, after reading the final paragraph of the first post.

So would I, but the mention of special needs makes me wonder.

People with special needs and disabled had a very good arrangement with customer services last season. I even sent in a copy of my consultant's letter so they knew my problems. Now all of that is out of the window as far as I can see. I'm asking questions which don't seem to be answered. It...

I can see a problem with it, from experience. Request easy access could mean being near an exit, which is nowhere near the front in a lot of grounds. Request near front does not help those who cannot stand for a long time, or are old, because as the memo says, it could be 15 rows back. There...

Restricted view seats are cheaper, so not all in the same boat.

Surely in these days of technology, the away club can say, if you want 1200 tickets you will have blocks A&B, but if you want 3000 then you will get blocks A, B, C & D.

Except for the paragraph about the special needs fans. I always thought the club wanted to know exactly who was in a particular seat so the could monitor/ban troublemakers, as necessary. There was all that business about taking ID and being checked against the ticket. Did that ever happen?

It isn't customer service at all, by any stretch of the imagination. It's lets do what's best for the football club, and sod the fans.

Including the disabled section. I was allocated a seat on the very front row, and found myself staring at the back of a man in a wheelchair, who was head and shoulders above me. Fortunately a steward saw what had happened and I was moved to a carers seat in front of the front row.

I am concerned about the special needs paragraph as seats nearest the vomitories or less steps are quite often at the back or middle of the stand, whereas people like myself who cannot stand for 90 minutes, need to be at the front, and even then have found ourselves not being able to see, when...