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It's because they're too tight to put another £5 on the key to keep the floodlights on any longer.

The majority on this thread are saying it isn't bad customer service, but that you feel you should be an exception to the rule. Because you haven't been allowed to be an exception to the rule, you are throwing the baby out with the bath water, and saying you'll never go to an Albion match ever...

Brilliant. :lol:

I got a free shirt when I retired. It was part of a present from my colleagues.

I agree. My grandchildren don't live in Sussex, but had their shirts posted to them. They were signed up as toddlers.