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  1. Thunder Bolt

    Seagull Player

    Thank you Insider. Yes, the payment goes out directly via a debit card direct debit to Perform every September. It was August (start of the season) originally but I got a month free, so changed.
  2. Thunder Bolt

    Seagull Player

    It has, which is what I said previously when I made a complaint, as I haven't had to rely on their commentary for quite a few years now. Perform are rubbish.
  3. Thunder Bolt

    Seagull Player

    Tescos would give you your money back & another box. Kellogg's would give you much much more. Have you never complained to a food manufacturer? PB's answer has confirmed what I've said, the club's hands are tied.
  4. Thunder Bolt

    Seagull Player

    I didn't need it as I can listen to radio Sussex now. I just have it for highlights & interviews, but I did rely on it when I was an exile. To use the previous cornflake analogy (silly as it was) you would get more out of the manufacturer than the supermarket, if you complained.
  5. Thunder Bolt

    Seagull Player

    It worked. I got an apology & less to pay.
  6. Thunder Bolt

    Seagull Player

    Silly analogy. The supermarket is allowed to stock lots of varieties of cereals. I did say copy in the club when complaining.
  7. Thunder Bolt

    Seagull Player

    All the league clubs have Player. As I explained earlier, when I had problems previously, Perform dealt with it and I got a free month. They are the company who provide the service. I was advised bt the club to complain to Perform. The club's hands are tied to an extent.
  8. Thunder Bolt

    Seagull Player

    Don't complain to the club, complain to the provider Perform but copy in the club.
  9. Thunder Bolt

    Seagull Player

    Ask the club is not for complaints according to Nsc as I understand it. When I was having trouble with Player I complained directly to Perform who provide the 'service'. I think someone posted their email earlier in the thread. I got a sort of apology from them and a free month.
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