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You put your cash onto the card at the Amex, then use the card to pay for the item.

Barber is very clever when he speaks but it always reminds me of a politician, which is one reason why I don't trust him.

I don't buy food anyway but getting to that point myself.

I assumed it only applied to food & drink.

I've spoken to him about it. He told me to email customer services.

I don't get emails. I've asked the club why I don't get emails when I get the weekly newsletter and confirmation of ticket purchases, but nobody can be bothered to do anything about it.

I'll try to remember that bit. Edit to add, I'm confused about the cashback in the superstore. Does this mean that nothing is discounted unless it's a special offer, or that you can get cashback but not on match days?

Only on special offers as and when. Paul Barber will be at the Supporters Club AGM in Dicks Bar on Wednesday, so hopefully I shall be able to question him about it.