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I understand this fully, and as i said to someone else earlier on it seemed the attack was on the till staff, and yes some are utter crap at their job, but as you've just mentioned it isn't their fault and is down to poor management who now at the top on the ladder forget about the difficulties...

But people could say I'm the invisible man... I try to be but I'm not always visible as I'm in the cellar changing a barrel or getting chance from the office or stock from the basement... then if there's a problem I'm there ASAP

Same basic concept... the separate queue system is tried and tested and shown not to work. You get difficult customers everywhere who try to push their luck.

If they supply chips will they need to supply gravy in the away end for norther teams?

This I agree with... but the initial attack seemed to be on the (most likely minimum waged) staff who work there hardest for little reward

Fair enough, and I do see this as a excellent idea, however we tried something similar and you get complete donuts who don't pay attention, queue and get to the front and refuse to accept it's a certain item only queue and while they are arguing their case, the customers behind are held up. So...

In the venue I work in I am the Supervisor and a good one at that. I've had training in how to use the tills but last week two of the tills failed. The tills are electronic, Electronics fail sometimes and it took me a few minutes to sort one and the other was broken for the remaining of the...

Care to share? I work bloody hard and don't believe I could do anything else to get through the queues any quicker

Agreed. .. can the queues be helped? I would say from experience working in a bar in a venue, no. This won't change.

Read it again and you'll see pies and local products (Harvey's) will probably remain

Does this mean there will be pies at half 2??