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Yep agree. Have to say that mixed fleet policy has pushed me onto AA to the US, and i cant see myself myself going back to BA. But i am sure they were thoroughly professional during this incident. Still loads of great crew flying with ba.

Airlines encourage it up to a point, but driven by fear of market share loss. They reap what they sow as the disinformation regarding pricing and tge make up of the cost of the ticket means the poorly informed customer has changed operational practices so much that aapects of the design of the...