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Therein lies the rub. The caterers wish to stick religiously to their profit margin figures, irrespective of volume.

In the first instance, deal with the principle issue - the perceived quality of the food compared to its cost to the customer.

You make that sound like it's the fault of the 'non-corporates'. Hindsight is a wonderful thing, and while it was hoped that the club could sell various packages quite well, when they started doing so, we were a struggling third division team, staring relegation to the Fourth Division in the...

I think that the point is they want make an afternoon of it, to eat, drink and be convivial in there with all their friends, but won't do so at any old cost.

So some of the 1901 people have a gripe with the quality of the catering for the price; an issue which isn't apparently being sorted to their satisfaction. So the gripe is now two-fold (the original quality AND feeling they're not being listened to). No resolution or compromise is offered, nor...