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Yeah I can see that being a possibility as he outright denied causing any damage when I confronted him in front of 2-3 of his staff. I guess I'll just have to get on the phone to Head Office on Monday and see what they say.

Cheers. I've taken some photos of the damage and the damage to the tools he used. Its ridiculous. I think I'll have to call the head office as I won't be able to deal with it in store. The system is a £300-£400 piece of kit so I don't really have a clue if I've got a leg to stand on i.e. his...

Great contribution. Thanks.

No idea what to do here. I went to Halfords this morning to buy release keys for my car stereo plus a cable. I was given the wrong release keys and whilst outside in the Halfords car park, I asked an employee (sales Manager) if he could just look at my stereo to tell me what keys I need. I...