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If I remember rightly, there was a furore about it being called a 'booking fee' originally in 2011/12, so it was changed to 'web based fee' for 2012/13, to give the impression it was due to costs incurred using the ticketing software, but it has reverted again to a 'booking fee' for 2013/14, for...

It reminds me of Neville Chamberlain returning from his visit to Hitler, waving a bit of paper to the crowd, and saying everything would be just dandy. T-H-I-N E-N-D O-F T-H-E W-E-D-G-E!!!