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Mine was always serviced when it said, and with the proper cleaning bits. The water pump has gone on mine I think. Maybe I should have considered the plan like you. Was a great machine other than it now being dead

Keep it simple is my advice. I had an expensive Siemens machine that was very good... but died after 3 years and beyond economical repair despite costing £700 at the time. I now use an Aeropress (£20!), or a Caffetiere (£15!) for every day use. I would have said Gaggia too having got a...