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I work for Royal Mail and I know that a Christmas card four inches square would not be classed as a large letter as it is too small. What may have happened is the card did not have the correct 1st or 2nd class stamp on it. It does create extra work to process odd shaped items and seeing Royal...

Thank unfair regulation and government meddling for that.

I think you have me confused with someone who doesn't work for Royal Mail Group. I'm on your side but I was making the point that in the past there were more Post Office staff and more Post Offices to help the public with queries about odd sized letters. One more thing I'd like to add is that...

In the days before the Royal Mail Group I work for became a business you had plenty of helpful staff across the thousand of Post Offices around the country who would've ensured you had the correct postage on the item you were posting. That's progress for you...

Royal Mail did this before it was privatised.