Well quite. When I first called (out of a point of principal), the agency rang the sitter and she quibbled the timings. Then insisted she would be refunding half an hour. I thought "You're f**king joking". I never wanted her money, I wanted the agency to recognise things had gone a bit tits...
That is actually sort of my position. I phoned the agency not expecting them to phone the babysitter. I thought: agency/big firm/one hour disputed and assumed they'd just credit it. But no, they made a big fuss, contacted the babysitter, who collectively quibbled over the time actually lost...
This sounds like it belongs in the "am I being unreasonable" forum on mumsnet, but since I'm not a Mum, I'm going to ask the opinion of NSC instead:
Last night my daughter was performing in a show which started at 7.30pm. Consequently, we booked a babysitter through Sitters (we pay a quarterly...