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By in person, you mean I can still call the club, tell them my brother/uncle/friend will be taking my seat as I can't make the 1400 mile round trip after work on a Tuesday. They can then go to the club shop and their name will be on a database somewhere next to my fan no/card no and can still...

Yes it's true, I posted it on the empty seats thread yesterday. I knew before I got my season ticket that I can't make every home game and spoke to the club about this who confirmed it's not an issue and there was a small admin fee.