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That's not what I was saying and once again you have clearly misunderstood perhaps deliberately what was said. If having issue resolved before they escalate into public.criticism is being unprofessional then I think being unprofessional is best practice in customer service terms. It was very...

I'm going to be slightly controversial here. Clearly the negativity shown tonight wasc out of.keeping with the current situation. However I don't believe that we have more whingeing as a percentage of ticketholders now than previously. In the past concerns would be raised and answered via a...