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I was always a lotus 123 man. Excel came along and the companies I worked for, even though I was the financial person at a few of them would never send me on courses, so I had to take what I knew in lotus and transpose it to excel ....trouble is I could never work out how to use the formula side...

Oi.... you are dissing my life here!

Is it required as the result on an Incident, is is the change part of the incident resolution? If so do the change off the back of the incident ticket and when you get in tomorrow, after the change has been made, contact the change manager to call a eCAB to retrospectively discuss and approve...

Is it required as the result on an Incident, is is the change part of the incident resolution? If so do the change off the back of the incident ticket and when you get in tomorrow, after the change has been made, contact the change manager to call a eCAB to retrospectively discuss and approve...

Bloody excellent guys. I can now see where we are falling behind on our SLA's and can point to clear evidence. Anyone want some sad geeky advice on ITIL change management process and policy in return, please do let me know. Cheers

Oooooh...how do you do that? ( cheeky ******* look on google...I hear you mutter).

Thanks also Kingston seagull

That is quite brilliant mate. When I next see you I will buy you a pint. Many many thanks. Dave

I have two columns One that gives a planned end time and date of a particular job, the next one that gives the actual resolved time and date of that job What I need is the next colum to show a formula that says: If cell 2, column b time is before cell 2, column a time, then write in cell 3...