I agree with most here, PB comes across well to the masses. One thing though Paul mate, if one thing gets up my bugle it's the continued 'matchday experience' phrase. Ditch it and we can all carry on lacing daisies into each others hair.
Without ploughing through accounts etc can someone enlighten me as to how important catering is in the grand scheme of things? As has been mentioned, I feel it is the biggest area of disappointment within a great set-up at present and could so easily be rectified with simple, non expensive...