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Glad to hear that. DVLA are a pain in the arse with things like this so I wouldn't assume an easy ride. I ended up going directly to their CEOs office (complaints team are probably sat next to each other) and the excuses for not getting back to me ranged from the complaint handler being knocked...

Contact them directly and ask for the details on it. I missed a couple of vehicle tax payments (they were £12 each). A combination of lost documents and ridiculous admin on their behalf. when it came through they had whacked a load of charges on taking it to £100. I argued that I was willing...