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There is a chap in the New England Siansbury's on the till who has a flaky scalp, chewed fingernails, a big spotty red nose and bogeys falling out of his nostrils. Politest man you could hope to meet. It's a mad, mad, mad, mad,mad,mad, mad, mad, mad mad,mad, mad,mad,mad, mad world.

Manners are good. Over politeness is a bore though. In a supermarket I couldn't give a tinker's **** what the till jockey is like as long as they're not outright rude. In a restaurant or pub I expect a more polite, cheery disposition from the help but it doesn't ruin my day if I don't get it...

Children who are taught to say please and thank you all the time grow up to be the people you see waiting for 10 mins on the motorway slip road.