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Fair enough. It makes sense to judge on the balance between service and stuff. If a big part of the bill is stuff then seems reasonable to charge a deposit if you don’t know a customer.

If he asks for a deposit you can assume he doesn’t have the cash flow. TBF I don’t think that’s an issue for our work as he seems in no hurry to get any money out of us.

Go for it. I would have no problem providing it’s not one way. If the customer gets legally enforcable guarantees and penalty clauses I’m all in favour of it. Are you ?

We agreed to the terms and the price set by the company. No payment was asked for. They are the agreed terms. They are the same terms as agreed with other tradesmen around here and this is the first time we have had an issue. I don’t think our surprise is surprising nor do all our neighbours...

Most service industries. Payment in advance is for buying stuff. If I order some clothes online then I pay in advance. If I order a meal in a restaurant I receive the product then pay later if it is to the expected standard. Same applies for tradesmen and with communication mostly works really...

The excuses are at least entertaining. ‘Vans off the road’ is my favourite. Rumbled when he turned up in one to drop off someone to work on something then same excuse used the following week. I also rang the office last Saturday and the lady said they were loading up the vans. Our guy then came...

Don’t do it. We are having some work done and it has taken months. Loads of dry days but they have clearly been taking on other jobs. They are not getting a penny until the work is complete. Edit; just seen it’s too late, sorry.