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I reponded to the email, but have only received the standard automated response so far.

I agree, especially as the email from EFL Digital which was sent on 24 April 2017 assured us that: "For those users that subscribe on a Monthly basis by Direct Debit: - No payment will be processed between 3rd of May and 9th of June - At the point that your club website is relaunched your...

It just goes to show how Incompetent they are. Trouble is that, like a lot of exiles, I rely on the service just to be able to listen to the match commentries.

The difference with my issue, is that they cancelled my direct debit and refunded my payment without any reason. Now they are unable to set the direct debit back up! I have never once asked for a refund.

Indeed, this seems to be very much the case, Ifollow are ignoring me, supporter services say that iFollow will contact e shortly, as do the EFL. No one seems able or willing to take any responsibility to resolve the issues.

Bwian Please can I have a copy of Paul Barbers reply to you please? I have been in dispute with ifollow since the Southend friendly and they are ignoring my emails and letters. The deadline I gave them to resolve the matter has passed so I need to consider my next course of action.

It really does seem to me that the left hand does not know what the right hand is doing! They are still claiming to have no record of my direct debit payment despite the fact that I have provided them with the reference number and why would they have refunded me if they had not received the...

The answer to this is found on the efl website (https://www.efl.com/iFollow/faqs/) - as follows: If I live in the UK or Republic of Ireland and subscribe to iFollow, will I be able to watch games on iFollow when travelling abroad? No, in order to live stream games on iFollow you would need to...

Some of you may be interested in the problem that I have been experiencing over the last week or so: I have been happily paying £4.49 by monthly direct debit for a number of years, and this arrangement should have transferred over seamlessly from Seagulls Player – Far from it! The latest...

I am still paying by monthly direct debit. I believe that If you already pay monthly then you can continue to do so, but I understand from other threads that this option is not currenty available for new subscribers (or if you allowed the subscription to cease).

Your subscription should be on the same basis as last season as advised in the email sent back in April. "EFL Digital provide the website and Player HD service for Brighton & Hove Albion. Throughout May we will be moving the club website to a new and improved product. As part of that...