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Well today my new card works and the balance from the old one was taken across ok. The auto top up doesn't work but I managed to stick an extra £10 on by using a credit card so it looks like they are getting there slowly. As my old card also seems to work, (although no balance now as its been...

Yes I'm having the same problem. My new card arrived today but I can't activate it although the old one is still there but without any top up facility. I presume they have to do something their end because looking at my details it says the old card number is 'still active' but no mention of the...