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I think one of the most interesting things in amongst all this, is the duelling concepts of; SERVICE - old marketplace vs FREEDOM - new marketplace Example - back in the day the customer would pay for a service, and the service provider would do whatever necessary to make sure you received a...

I'm sure I've seen some cheeky films from the 70s that suggest window cleaners existed back then...?

Was talking about Blockbuster Video in Worthing the other day, with a friend who worked there many years ago. Ah, the carpets. The musty smell of stale popcorn. The idea that you used to have to make a specific physical trip (perhaps even by car with parking and everything) to go and choose ONE...