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In my limited experience I have found them massively patronising, entirely unapologetic when they make errors (numerous times now and counting) and completely unremorseful should you make an error/misunderstand anything, as a first time buyer. Also, they NEVER answer their phones and have been...

are c***s. Sorry. Obviously not all of you. Just all the ones I've dealt with. (In the middle of a house move, if you can't tell).