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It's the individual experience of every single customer that counts. Years ago, the young Miss Bracknell did a bit of work for Letheby & Christopher, when they were doing the catering at Glyndebourne (they don't any more, btw). However excellent the company is (and they do the hospitality...

Shame that Peterborough were relegated. Sodexo run HM Prison Peterborough. Our troublesome "firm" could have pitched up for a bit of fun on the terraces, safe in the knowledge that their Albion smart cards would get them a 10 per cent discount on stuff they bought in the local clink.

You could trawl the internet for horror stories about any multi-national corporate giant - and find them. The issues for Albion fans will be the same as ever. Can they manage a queue properly? Is what I want to eat or drink readily available? How quick is the service? Are the staff cheerful...