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So finally got this sorted, we went back to them and said if we did not receive what we felt was a justified refund, we would contact the insurance ombudsman. Didn’t hear back for weeks then suddenly got a full refund with no explanation on the change of heart (obviously didn’t want the agro...

Yes we were travelling with 3 children, so it was a no brainer not to go. I’ll try going back with the points raised by Zeb and hopefully, they will see that I’m prepared to fight them on it and do the morally correct thing. On a side note, looks like I’m not the only one in the same situation...

Can I do that when paid on debit card? Wouldn’t usually want to be a prick but they’ve been really unhelpful.

Surely the fact the roads in the local area were not safe to travel, we called Leonardslea who advised the roads in the area were quite bad. Some of the roads in Patcham where we live we totally impassable.

We were booked to go to Leonardslea gardens light up trail on Sunday just gone at 5PM. As the local council had not gritted the roads, we couldn’t make it. There was also an Amber weather warning in place. We have tried to claim on the booking protection insurance but have been told it doesn’t...