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If it doesn’t go in my favour then I’ll definitely try the ofwat route. I’ve just twigged that my bill runs for the period from 05 December until 13 June but their letter was dated 28 August and was only received yesterday. So that’s two and a half further months on from reading my meter, when...

It’s a very big number isn’t it. Quite surprised that they’re not going to send an engineer until a week tomorrow, would have thought that it would have been more of a priority given the volume of water being wasted. Given what I now know thanks to this thread, once resolved I’ll be checking...

Yes definite typo. My bill now says that I’m using 1400 litres of water per day against an historic 280 litres per day.

You’re exactly right. I’m not aware of how I’m billed and how it works, which is why I was requesting advice from people that may be aware. My question was, is the water meter linked to them and if so can they see that my usage has increased by more than 400% daily or do they simply send a man...

Once resolved I may just end up like your nutty neighbour, especially if I’ve been stung for a grand, which has literally just been flushed down the drains...

That seems to be the key bit. If the leak is on my property then my problem. If the joint is faulty or the leak is in the very small (less than a foot) gap between the meter and my property boundary, then it’s their issue. The odds seem to be very heavily stacked in the favour of SW in this...

Thanks for that Triggaaar, no beating around the push with that. As I say, the impression I got from the call, was that they were lining me up to pay them what is ‘due’ Not a question to you specially but to anyone generally. How do these water meters work? Is it like your Gas and Electricity...

Control, Alt and Delete. Yes tried that but didn’t work :FFSPuncheon

Oddly enough my parents are having a similar experience over in Woodingdean currently and are having trouble locating the leak, having already spent a few hundred on plumbers trying to resolve the problem but their meter keeps spinning! Not exactly sure but reckon they have been in for between...

Southern Water have said that they will locate the leak. Given the size of the bill they think it’s a large leak and will be easy to trace.. they’ll then advise whether it’s my problem or theirs... checking home insurance as we speak!

I guess that’s the other option that they will investigate. The meter may be faulty. Keeping everything crossed that may be the case but I’m not usually that lucky...

So in that instance, it’s in the house and your problem but did that bill stand or did they offer you some sort of relief (pardon the pun) given that it was an obvious fault

In anticipation of an issue ahead with Southern Water, I wonder if anyone on NSC has any recent experience or can offer some advice? In fairness to SW they have been very helpful in my two calls to date but something that they have just said makes me feel that I may have an issue ahead...