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Some good news, the parcels have now arrived. They were rather randomly left with neighbours next door but one! They were out yesterday evening and have dropped around this morning. No card through our door to advise and these guys weren’t asked to sign, so the ineligible squiggle must have...

That does seem to be the general theme, looks like we’ve got a crooked duffer unfortunately.

It’s just the ball-ache of the phone calls and the paperwork that does your head in! Could you ask Sharon if she fancies a transfer over to Lewes for me?

JD Sports is one of the retailers, they’ve just called to say that they’ve opened a claim. They’re writing to us tomorrow to ask for an example of our signature. We need to post that back and assuming it’s not the same as the fraudsters ineligible squiggle then we may get a replacement or a...

Maybe click and collect is the way to go but then I’m guessing that Hermes deliver to your designated point? In which case the same problem applies. Will certainly think twice about using them again and may take a leaf out of your book.

Unfortunately I don’t do either but Twitter seems to be the way to go for such issues so I may well get myself signed up and the missus is on FB so I’ll get her on the case. Cheers

Don’t tell me, case closed as far as they’re concerned and any problem.. speak with the retailer!

:lolol: Just checked and no sign of it up there either.

Has anybody had any experience with Hermes parcel delivery? What an absolute shower this lot are. Christmas shopping underway, first two parcels due in today (from different retailers) and two text messages received from Hermes an hour apart to say that both parcels have been delivered and...