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None of that makes all customers right all of the time. If you and I disagree totally on the quality of something that we purchase from the club, are we both still right? How does the club react to that? I have been in the service industry for over 40 years and I've had many customers who...

No, he's not. Some customers are right some of the time. As NSC constantly proves, some customers differ with others on what is right so they can't all be right!