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Whilst you make some valid points and I hope everyone here has had a decent build trust me many haven’t. I’ve had to rip apart several newly completed jobs that look very nice on the outside with horrors buried in walls, ceilings and under floors. I can’t vouch for everyone obviously although...

Trouble with customer recommendations is you are judging on aesthetics rather than the structural quality

Not necessarily, projects can delay starts or cancel for different reasons.