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No, that's not the point being made. If STH can't make the Norwich match, they pass/sell on ticket, recipient uses it for Norwich - then STH cancels card and requests a new one at minimal charge.

Not quite, but only a very small number were made available for resale.

Originally the charge was much more minimal, but sadly this resulted in an abnormal number of "lost" cards - our suspicion was they were being sold on and used, then being reported lost and reprinted. Hence the change. Since then lost card numbers have fallen considerably.

It was a minimal number, due to the fact we sold out very late on.

Happy to answer questions on this subject via Ask the Club. But here is some additional feedback from the club, having caught up on this thread this evening. Apologies, but I've been pretty busy since last posting and not looked at this thread or NSC since yesterday. Unfortunately, it appears...

Sadly this thread has brought to the club's attention the fact that some are abusing a service by using it in a way it wasn't intended for. It's happened before: concession tickets being used by those over-age, tickets being sold on, ticket upgrades being over-used, supporters “holding”...