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Normal people would say it's late if it's, er, late.

It's no wonder the trains are so rubbish if they have this attitude.

Really? I have not purchased any petrol for about 7 years so I have no idea.

True. But what car, say driven 50 miles to work, would cost you 5k a year? Surely it would have to be quite an expensive set of wheels so Im not sure this is a reasonable comparison? A decent 10k car would not cost you anywhere near 5k a year.

I really cannot get my head around someone paying 5k for transport to work.

Why don't they protect the lines from trees a bit better?

We do. And that knowledge is that the operation is total and utter shit.

Power cut, wrong snow, leaves on the line, land slides, track side fires....but never ever the rail companies fault.

The delay repay rules are to protect the operator not the customer.

I bet these "recordable interviews" run bang on time?

I'd say Southern is also "some sort of fraud" Fight fire with fire I say.

If there's a group of you a taxi is easier and only £45

Agree. The turning point in my case was when after about 3 months of messing me around they returned my package containing a signed letter detailing the issue, my tickets, car hire documentation along with an official form for me to complete. The form asked for my name, address, details...

We will see. When confronted with a similar situation when stuck in London Vic due to snow a few years back out of frustration I took the decision to hire a car. After a series of phone calls and letters Southern refunded me the cost of the car hire in full which was just over £200.

+ £44 for a taxi :smile:

Okay dokey.

I paid cash and still have the tickets but I don't have a receipt; do they give receipts for cash purchases or is the ticket the receipt? I am back in Germany now so I presume I can do this via the post? I will look this up on their website.

Yes. It was the main one.

It was the ticket office; a very helpful Polish lady. Thanks.

I have a question for you. I need to get a refund on my Xmas eve ticket. The London-Gatwick ticket is for use on Southern or FCC. Which company do I approach for a refund? The Gatwick-Brighton leg is FCC only. I'm taking a guess that this latter ticket is FCC? Both tickets were purchased at Gatwick.